Alsters Kelley Solicitors is the trading name of Alsters Kelley Solicitors Limited, a Limited Company registered in England and Wales (08610400).
Registered Office: Hamilton House, Hamilton Terrace, Leamington Spa, Warwickshire CV32 4LY
Shareholding Directors: Catherine Wahlberg, Neil Raiseborough, Lisa Blizzard and Julie McGarrigle (Non-solicitor)
Contact Details
Tel: 01926 356000
Email: enquiries@alsterskelley.com
The Company maintains professional indemnity insurance in accordance with the Rules of the SRA. Details of the insurers and territorial coverage of the Policy are available for inspection at each of our offices.
Authorised and regulated by the Solicitors Regulation Authority and subject to the Solicitors Code of Conduct:
Leamington Spa No.652677, Coventry No.653912, Nuneaton No.653913, Southam No. 653915, Stratford-upon-Avon No.815757, Banbury No.652677
VAT Registration Number: 303 7647 12.
Alsters Kelley Solicitors Limited does not accept the service of documents by email or any other electronic media.
Complaints Information and Procedure
We are committed to providing the highest professional standards; a high quality legal service and to dealing with all our Clients fairly. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at that stage. If you would like to make a formal complaint, you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and this will not affect how we handle your case. For more information visit: www.legalombudsman.org.uk
Before accepting a complaint for investigation the Legal Ombudsman will check you have tried to resolve your complaint with us first.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
You can contact the Legal Ombudsman by:
Telephone: 0300 555 0333
Email on enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Reviewed: May 2026