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Accessibility

This accessibility statement applies to the Alsters Kelley Solicitors website:

https://www.alsterskelley.com/

This website is run by Alsters Kelley Solicitors. We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of the website are not fully accessible:

  • the quote tool may be difficult to use with a screen reader and may cause issues for customers who navigate with a keyboard
  • the live chat may not be clear to a screen reader user and be difficult to navigate with a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Quote tool

The Quote tool has some accessibility issues due to third party limitations, including:

  • Error messaging does not describe how to resolve the error and is not announced assertively by a screen reader. This fails WCAG success criteria 3.3.3 (Error Suggestion) and 4.1.3 (Status Message).
  • The focus indicator is not consistently present making it difficult to perceive which element is active. This fails WCAG success criterion 2.4.7 (Focus indicator)
  • The colour contrast of some text elements is insufficient which might make them difficult for some people to perceive. This fails WCAG success criterion 1.4.3 (Contrast (Minimum))
  • The focus order does not always preserve meaning through the quote tool. This fails WCAG success criterion 2.4.3 (Focus Order)
  • Form fields are not programmatically associated with their labels which can make it hard for a screen reader to identify the purpose of the field. This fails WCAG success criterion 1.3.1 (Info & relationships)
  • Some form fields are not accessible using just a keyboard which will limit the operability of the tool for people who rely on this method of navigation. This fails WCAG success criterion 2.1.1 (Keyboard)
  • Some links are not clear without the context of the surrounding content. This fails WCAG success criterion 2.4.4 (Link Purpose (In Context))

This third-party tool is essential to our core business functions and cannot be replaced at this time. We are maintaining ongoing communication with the vendor regarding their accessibility roadmap (next review: May 2027). For immediate assistance or alternative access to this feature, please contact Julie McGarrigle: 

Live chat

The Live chat facility has some accessibility issues due to third party plugin limitations, including:

  • Error messaging does not describe how to resolve the error and is not announced assertively by a screen reader. This fails WCAG success criteria 3.3.3 (Error Suggestion) and 4.1.3 (Status Message).
  • The focus order does not always preserve meaning through the live chat. This fails WCAG success criterion 2.4.3 (Focus Order)
  • Key instructions about how to access the chat form fields is not clearly announced by a screen reader. This fails WCAG success criterion 4.1.2 (Name, Role, Value)

This third-party tool is essential to our core business functions and cannot be replaced at this time. We are maintaining ongoing communication with the vendor regarding their accessibility roadmap (next review: May 2027). For immediate assistance or alternative access to this feature, please contact Julie McGarrigle: 

Disproportionate burden

Archive content

Some archive or legacy content may have minor content accessibility issues, for example older news posts. This includes images with incorrect alt attributes (WCAG SC 1.1.1 Text Alternative) and poor colour contrast (WCAG SC 1.4.3 Contrast (Minimum)).

Archive content gets very little online traffic. We have assessed the cost of going through all archived content and making the required changes against the impact it would have on the very low volume of users and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

All new content added to the site will be assessed for WCAG 2.1 Level AA compliance prior to upload.

iFrames

Some third-party iframes across the site may have unclear screen reader descriptions. In most cases, these descriptions are legally required to be included on our website.

The iframe format has been deemed the best possible format to serve this content (or it is legally required) and therefore this is not something which can be further improved.

Non-Essential Content

Our business event pages contain photo and video galleries that are not fully compliant. We have assessed that modifying these pages would impose a disproportionate burden because this content is purely illustrative and is not required for a user to access any legal information or core services on our site. We have therefore prioritised our resources on critical areas of the website and will review this status in May 2027.

Preparation of this accessibility statement

This statement was prepared on 16th May 2023. It was last reviewed on 28th May 2026.

This website was last tested on 24th October 2022. This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to decide on a sample of pages to test.